ROUND TOWN TRAVEL S.L. TERMS & CONDITIONS
ROUND TOWN TRAVEL S.L. (ROUND TOWN TRAVEL), a trading company of Spanish nationality, duly registered at the Registro Mercantil of Alicante, Volume 3335, Book 145, Sheet A-114.829, with CIF nº B-54380282 and registered office in Benidorm, Av. Dr. Severo Ochoa 2, Urb. El Admiral 1, 03503 Benidorm-Alicante, is the owner of www.roundtowntravel.com. If the User wishes to contact ROUND TOWN TRAVEL, they may do so by the following means: Telephone (0034)966811123 / E-mail firstname.lastname@example.org.
2.1 PARK / ATTRACTION / EXCURSION / ACTIVITY TICKETS Tickets purchased online through this website cannot be cancelled, and consequently no refund of any amount will be made. Changing tickets will not be accepted for online purchase, although the customer shall be able to contact the reservation department in order to explain the case.
2.2 AIRPORT TRANSFERS Transfers purchased online through this website cannot be cancelled, and consequently no refund of any amount will be made. Amendments such as travel date and time can be made up to 24-hours prior to the scheduled date of travel, free of charge, only when the service had not been confirmed prior. No-Shows either on arrival or departure will be charged at 100% of the fee paid. Neither ROUND TOWN TRAVEL nor its suppliers can be held accountable for any costs incurred if you decide to make your own way to/from the airport. Refunds are not permitted for unused seats.
2.3 SHORT BREAKS Short Breaks operated by “Gandia Tours” and booked through ROUND TOWN TRAVEL can be cancelled at any time and will incur the following cancellation charges: 15% of the total cost if the trip is cancelled more than ten but less than fifteen days prior to departure, 25% of the total cost if the trip is cancelled between three and ten days prior to departure, and 50% of the total cost if the trip is cancelled within 48 hours of departure. No-shows will be charged at 100% of the fee paid. Any refunds will be made to the original payment method or by bank transfer, at the discretion of ROUND TOWN TRAVEL.
2.4 ACCOMMODATION Accommodation booked through ROUND TOWN TRAVEL can be cancelled at any time and will incur the following cancellation charges: 25% of the total cost will be charged if cancelled more than thirty prior to arrival, 50% of the total cost will be charged if cancelled between seven and thirty days prior to arrival, and 100% of the total cost will be charged if cancelled within fewer than seven days prior to arrival. No refund will be offered in the event of a no-show or early departure. Any refunds will be made to the original payment method or by bank transfer, at the discretion of ROUND TOWN TRAVEL.
2.5 EVENT TICKETS & EVENT + ACCOMMODATION PACKAGES Event tickets and event + accommodation packages including but not limited to The Elvis in Benidorm Festival and Benidorm Pride are non-refundable and non-transferable. No refund will be offered in the event of a no-show or early departure.
2.6 FLIGHTS All flight bookings are non-refundable and any changes to your booking will be subject to the flight provider’s administration charges.
2.7 TRANSFER All transfer bookings are non-refundable and changes can be accepted up to 48 hours prior to the service.
3.1 The Order shall be paid for by payment card once the Order has been validated. The payment cards accepted are Visa, Mastercard, Eurocard, JCB, Diners Club and American Express. The Customer's account shall be debited immediately after acceptance of these terms and conditions and validation of the Order, when the confirmation email is sent.
3.2 The Customer warrants that s/he has the necessary rights to use his payment card and that he is fully authorised to use it to pay for the Order. S/he also warrants that this card gives access to sufficient funds corresponding to the amount of the Order. Failing this, the ROUND TOWN TRAVEL reserves the right to cancel the sale.
3.3 For its part, ROUND TOWN TRAVEL uses a secure payment method. Consequently, it cannot be held liable for any fraudulent or improper use of the Customer's means of payment, over which it has no control.
The present General Conditions of Access and Use (henceforth, “General Conditions”) regulate the access and use of the present Website, property of ROUND TOWN TRAVEL S.L. [henceforth “ROUND TOWN TRAVEL”]. This website may be accessed through the address, www.roundtowntravel.com (henceforth “Website”), its use is free for the user (henceforth, the “User”) and supposes no charge for use of the same and viewing it does not require any type of subscription of registration. Nevertheless, contracting certain services or products may require registration by the User on the Website, in the terms as described further on and on prior acceptance of the specific Individual Conditions which complete and complement these General Conditions.
ROUND TOWN TRAVEL may at any time, and without prior notice, modify these General Conditions, as well as the General Conditions of Contract and/or the Individual Conditions which, as may apply, be included by means of the publication of said modifications on the Website with the aim of informing Users, as long as this is prior to viewing the Website or acquiring any goods offered through the website. Express mention is made that the mere access and use of the Website confers the condition of User of the Website and supposes the full, unreserved acceptance on the part of the User, of the full content of the General Conditions and, as may apply, of the Individual Conditions of the version published on the Website at the moment of said access.
Therefore, the User, under his/her own responsibility, should carefully read all the conditions each and every time they decide to use the Website. The Individual Conditions shall be applied to certain products, services and contents offered to Users through the Website, whose access and /or use is subject to the same, which depending on the case, may substitute, complete and/or modify the General Conditions. Should the User not agree with the contents of the General and Individual Conditions, he/she should abstain from using the Website and making any transactions through the same. The access and use of the Website by minors should always be supervised and directed by the User [the Legal Guardian], who declares expressly that the use of the same is under their sole responsibility.
In general, the User is obliged to comply with the present General Conditions of Access and Use and where applicable, the Individual Conditions which may be applied, as well as, where in line with legal conditions, good practice and the requirements regarding goof faith, abstaining from using the Website in any manner which might impede, harm or deteriorate the general function of the same, the goods and rights of ROUND TOWN TRAVEL, suppliers, other Users or any other third party, in general. And in particular, the User shall be obliged, when using the Website to:
ROUND TOWN TRAVEL created this Website with information from internal and external sources and it is offered to Users in its current state, with the possibility of including imprecise or erroneous information. ROUND TOWN TRAVEL cannot guarantee the availability or continuous nature of the Website and its products, services or contents, as seen in the same, nor that the existing content on the Website may not contain errors or be up to date, thus exonerating itself from all liability for the damage and consequences of any nature which may be caused by such circumstances. Whenever information is made available to ROUND TOWN TRAVEL as regards errors, poor connection or wrongly updated information, ROUND TOWN TRAVEL shall, whenever circumstances do not make it impossible or difficult to undertake, take appropriate measures to rectify the same. Moreover, ROUND TOWN TRAVEL does not guarantee the technical reliability of the Website nor access to the different pages, nor the reliability of information provided by Third Parties through the Website, thus exonerating itself from all liability for the damage and consequences of any nature which may be caused by the lack of accuracy, availability, continuity, description, updating and the nature of such content.
ROUND TOWN TRAVEL declares and guarantees that its Website offers the technology, (software and hardware) required as of today, for the access and use of the same. Nevertheless, ROUND TOWN TRAVEL does not guarantee the possible existence of virus or other harmful technological elements on the Website, which might affect the User’s computer systems, if introduced by Third Parties. Moreover, ROUND TOWN TRAVEL declares that the present Website has adequate security systems in relation to current technology.
Moreover, ROUND TOWN TRAVEL does not accept responsibility for possible errors of shortcomings in security which might occur due to the use by the User of an insecure or not-updated browser version, or as a result of the activation of devices for storing User passwords or access codes in browsers or damage, errors or imprecision which may result from unsuitable use of the same.
The User shall be liable for harm and resulting loss of any type which ROUND TOWN TRAVEL might suffer as a direct or indirect consequence of non-compliance on the part of the User of the General Conditions and especially of the Individual Conditions.
If any User considers that the content of the ROUND TOWN TRAVEL Website is illicit or detrimental to the User’s goods or rights or those of a third party, they should inform ROUND TOWN TRAVEL by means of an e-mail message to email@example.com.
The structure, design, presentation format of the elements [including all fragments, graphs, images, audio, files, logos, colour combinations, databases and any other element liable to be protected] are protected by the rights concerning intellectual property, the owner being ROUND TOWN TRAVEL.
The reproduction, transformation, distribution, public communication, availability to the public and any other form of exploitation, partially or wholly of the elements referred to in the preceding paragraph, are prohibited. This type of exploitation may only be carried out with the express authorisation of ROUND TOWN TRAVEL and which, in any case, supposes that full references shall be given as to the ownership of said rights, these being the intellectual property of ROUND TOWN TRAVEL.
In the same away, under no circumstance is use to be made of the distinctive signs [brands and/or commercial names] belonging to ROUND TOWN TRAVEL, it partners or sponsors. The User is only authorised to make private use of documentary material created and made available by ROUND TOWN TRAVEL, whether this be free or in exchange for payment.
The Website may make available to Users, technical tools, links, such as hypertext, banners, buttons, directories and any other search tool, which allows the User to enter Websites other than www.roundtowntravel.com. The inclusion of said links is solely to enable Users to see information made available by third parties and does not imply that ROUND TOWN TRAVEL promotes, endorses, guarantees or recommends said Sites. The links included on the ROUND TOWN TRAVEL Website are offered solely for informative references, with no opinions expressed at to content, ownership, services or products offered on the same.
The User should take the utmost care in evaluating and using said links, exonerating ROUND TOWN TRAVEL of all and any liability in relation to the information, data, files, products, services or any other type of material which exists on the pages which may thus be accessed. Notwithstanding, except in the case of express authorisation from ROUND TOWN TRAVEL, links to “final pages” or “frames” are not allowed, nor any similar actions. Links must be to the Home page or to www.roundtowntravel.com.
If any clause of the present General Conditions were to be declared null or unenforceable, such nullity or unenforceability shall only be considered to affect said section or part of the same, leaving intact the rest of the General Conditions and taking into account said condition, or the part of the same which might be affected, unless its nature affects the essence of the present General Conditions, as having some governance of the same in its entirety.
The present General Conditions of Access and Use and where applicable, Individual Conditions, shall be governed by Spanish Law, which shall be applied if not specified in this contract as regards the interpretation, validity and execution of the same. The parties to the same forego their own jurisdictional rights and submit to the authority of the Courts and Tribunals of Alicante to resolve any differences which might arise due to the interpretation or execution of the present General and Individual Conditions.
Round Town Travel S.L. acts as a booking agent on behalf of all hotels & apartments. Your contract will be made with these accommodation providers and not Round Town Travel S.L. Accommodation providers’ terms & conditions apply and are available upon request.
When you book accommodation on our website and your booking is confirmed (which will either be immediately or within 48 hours, depending on the accommodation booked), at this time that a binding contract comes into existence. Confirmation of your booking will be sent to you at the email address you have provided on your booking. The contract is subject to these booking terms & conditions and will apply to all bookings made with Round Town Travel S.L. Once the contract is made, it is the accommodation providers’ responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before travel. All relevant documentation will be sent to you and it is important to check carefully all details of your booking.
If your booking is made more than 6 weeks before travel you must pay a 25% deposit. This deposit is non-refundable. The total balance is due 6 weeks before the date of arrival, non payment of balance may result in the cancellation of your booking. Prices are quoted & charged in Euros and include I.V.A (V.A.T). We guarantee that once you have made your booking we will not increase the price of accommodation – this includes any changes to government taxes.
If you want to cancel or amend your booking, you may have to pay cancellation or amendment fees.
If you have any special requests that do not form part of the standard accommodation services (E.G Dietary needs, room location, bed type) please let us know at time of booking. We pass on all requests to the accommodation provider, but unfortunately these cannot be guaranteed. It is a condition of your booking that you have sufficient travel insurance for your reservation.
The accommodation providers reserve the right to change your accommodation to an alternative of the same or superior standard within the same resort. We reserve the right to cancel the contract between us due to an error in pricing information received by us from our suppliers. If we do cancel your contract we will notify you by letter and re-credit you the amount paid. We will not be obliged to offer any additional compensation.
We act only as a booking agent & have no liability for any of the accommodation arrangements. Any claim for damages for injury, illness or death arising from your stay in the accommodation must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is found.
Round Town Travel will inform the client in writing where the keys for the property are to be collected. The client must supply Round Town Travel with full arrival details including flight details and local arrival times. Please note that some properties have no facility for out of office hours key collection so it is vitally important that Round Town Travel are informed of any out of hours arrival times so that key collection can be arranged. In some cases the keys may have to be collected from a property other than that in which your apartment has been reserved.
A refundable deposit of up to 200,00€ must be left on collection of the keys to cover possible damage to the apartment or loss of keys, this will be refunded on the day of departure upon return of the keys provided there is no damage to the apartment. The deposit can be paid by credit/debit card or by cash and will be refunded in the same way. If the apartment is to be vacated out of office hours please make arrangements with the accommodation provider where to leave the keys and how the deposit is to be refunded. In the event of loss or misplacement of keys a minimum charge of 70,00€ will be levied to cover the cost of changing the locks. The final charge will depend on what kind of locks the apartment is fitted with.
In most cases prices for the apartments include cleaning of the apartments on departure, change of linen, electricity, water, gas maintenance and I.V.A (local vat). Please note in some cases for long stays an additional charge may be levied for electricity and gas, clients will be advised of any such charges at the time of booking.
Apartments can be occupied from 17:00 onwards on the day of arrival and must be vacated by 10:00 on the day of departure.
Any faults with the apartment must be notified to the apartment supplier or Round Town Travel in that order immediately.
This product allows you to make a booking with a low cost flight provider. When you book your flight with us, we act as your agent & make the booking on your behalf. The resulting legal contract is between you & the flight provider and your booking will be subject to the flight provider’s terms & conditions. Please note that all flights are non-refundable & any changes to your booking will be subject to your flight provider’s administration charges.
The identity of the flight provider will be made known to you before your booking is made, together with the date, origin, destination, time & flight number of each flight. All flights will be subject to the relevant international conventions which govern air travel and the airline’s conditions of carriage which limit liability to you. It is a condition of your booking that you have sufficient insurance to cover travel.
Should you have difficulty finding us, call for assistance: Telf (0034) 96 6811 123 (Spain) or (0121) 288 0070 (UK)
As our coaches serve a combination of flights you may experience some waiting time depending on the actual arrival time of flights on the day, once flights have landed, the planning of services can also be affected by the local airport handling agent which may add time onto luggage collection, lost property reports, wheelchair assisted passengers …etc … (We aim to keep this time to a Maximum of 1 hour)Shuttle transfers – Vehicle Type
Each service will depend on the combination of programmed flights involved and the total amount of passengers on board.
As every transfer varies in size, RoundTownTravel reserve the right to provide an adequate choice of vehicle be it in the form of a standard taxi, or mini-bus, However, in most cases “SHUTTLES” are generally supplied by large coaches.Many areas in town have extreme limited access for coaches
Should we have difficulty reaching your accommodation (or, intended centralized point ) you will be taken to – or, collected from the nearest accessible point, or a local taxi rank.
Transfer times are estimated, subject to actual arrival flight times on the day.
Each and every service will depend on traffic & number of stops en-route.
Shuttlebuses have centralized Arrival drop off points & Departure pick-ups
Our aim is to facilitate coach routes & reduce journey time around town.
Numerous properties can be affected during peak season & Local fiestas!
It is the clients obligation to ensure they confirm the pick-up point and collection time locally in resort a day or 2 prior to departure.
Shuttlebuses do not service residential Apartments/Areas.
Our Shuttle service operates only to & from Touristic Hotels & Apartments.
Clients with private accommodation should book a ‘Private Transfer Service’.
Shuttlebuses To & From ALBIR will stop & collect at “4” fixed points only ;
Hotel Albir Garden, Hotel Albir Playa, Consum Supermarket & On the Roundabout behind Hotel Albir Kaktus.
Most “Private transfers” provide “door-to-door” service *However, there may be some restrictions making this impossible for us to guarantee. You must consider the location of your destination. Direct Access can depend on various factors, such as: road-works & forced/unexpected diversions, fiesta programmes, and the type of vehicle supplied to accommodate your party.
Child places on Shuttle coaches are counted ‘per seat’ from the age of 2yrs old. Infants under 2yrs are carried FREE on the SHUTTLE-BUS service however as no seat will be provided they must travel on parents’ or guardians’ lap for the duration of the journey.
BABY SEATS are ONLY Available on PRIVATE Transfers.
*Please bear in mind that a baby seat will reduce passenger capacity, therefore, you may need to change your reservtion to ensure you book a vehicle size suitable to accommodate your whole party as well as sufficient allowance for lugagge & any other extra items.
Baby seats & Child Boosters must be pre-ordered directly with us at least 72hrs prior to travel: E-mail your request to firstname.lastname@example.org
Cancellations & No Shows
Round Town Travel will not be responsible (nor liable for extra costs) should any client decide to make their own way to or from the airport. Refunds are not permitted for “No Show” passengers leaving vacant seats or private services exceeding waiting time. *100% charges apply for cancellations within 24hrs of travel.
Outsized Baggage & Extras!
Only 1 piece of hold luggage per person will be permitted on board.
*Extras / Outsized Items; ie. Bicycles, Golf Clubs, Battery operated Wheelchairs and Mobility Scooters.. etc .. must always be requested at the time of making your reservation and confirmed with a supplement of 10 euros for each EXTRA item, each way. *This surcharge does NOT apply to disabled clients or standard sized folding wheelchairs * *Regrettably, Animals & Pets are NOT permitted on board transfers.
Conduct and Behaviour
Should any member of your party cause reason for concern on board our transfers we will immediately terminate our service and your reservation in full.
Round Town Travel (Round Town Travel, SL) will not responsible for alternative travel arrangements nor can be held liable for any extra costs involved or inconvenience caused.
Your baggage & it’s contents are your own responsibility
RoundTownTravel not liable for any baggage claims caused by airlines or airport handling. Items of great value should be carried as hand-luggage & kept with you at all times. Should any passengers suffer loss of luggage or damages in transit we recommend you process any unfortunate incidents immediately via your own personalised Travel Insurance.
Flight Delays / Airport Handling
Airline schedules, delayed flight times and airport baggage handling are services provided by “other/external” companies, each of which beyond our control. If you arrive earlier or later than planned into Alicante we, Round Town Travel will do our utmost to honour your booking and transfer to resort on the next available service.
Modifications / Last minute changes
Changes of any sort which may affect your transfer booking must be notified direct to Resort Care at least 72hrsprior to travel. An administration fee of 5.00euros per person will be charged for amendments if requested and actioned within 48hrs of travel.
Air Traffic control strikes & Airline cancellations
Clients with any unexpected alterations to travel plans within the next 48hrs and/or on the day of travel, affecting their scheduled arrival or departure time in or out of Alicante airport must CALL Round Town Travel immediately to request such changes be it to or from resort via (if possible) alternative transfers.
Round Town Travel will do their utmost to comply with each enquiry however, last minute changes will always be subject to availability. Round Town Travel will not be responsible for any passenger who fails to contact us prior to their scheduled resort transfer collection or, before the original flight departure time from UK, in the case of arrivals into Alicante.
Round Town Travel retains the absolute right of discretion to choose the route to/from airport-destination & vice-versa. There may be a reason for not taking the most direct route. Regrettably “EXTRAS” such as motorway pay-toll roads are not included in Round Town Travel transfers.
Should you unfortunately experience a problem with our service, Please contact your Tour Operator or Travel agent. If you booked DIRECT with ROUND TOWN TRAVEL, Please send your complaint in writing by E-mail to our Benidorm Office: email@example.com
In case of Force Majeure Events
Should any unforeseen circumstances arise beyond our control which may lead to a suspension in our performance or termination of service (if impracticable or illegal to fulfil our obligation) ROUND TOWN TRAVEL (Round Town Travel SL) will not be responsible for alternative travel arrangements. The list of posibilites are endless, however, the main force of disruption to one & all parties in concern has to be any “Act of God” ie. Natural Disaster and in turn severe meteorological conditions. Terrorism, War, Industrial strikes, Police controls and unfortunate accidents are amongst a brief number of “others” for which Round Town Travel are not liable. If your travel plans change due to the mis-conduct or breach of contract by others, Including flight cancellations, missed connections and/or any other unexpected forced alterations in transit, Round Town Travel cannot accept liability for third parties and will not assume responsibility for extra costs or inconvenience caused in order to complete your journey .